Effective Date: June 30, 2026. This policy describes how Locksmith Emergency handles your information.
When you contact us or request service, we may collect: your name, phone number, email address, service address, vehicle information, and details about the lock or security issue. We may also collect standard web analytics data (IP address, browser type, referring page) through our web server logs.
We use your information to: respond to service requests, dispatch technicians to your location, provide quotes, complete service, and follow up on completed jobs. We do not use your information for any unrelated marketing purposes without your consent.
We do not sell, rent, or trade your personal information to third parties. We do not use your information for targeted advertising. We do not store payment information — all payments are processed at the time of service and we do not retain card data.
We may share information with third-party providers who assist us in operating our business, including: web hosting providers, scheduling tools, and insurance carriers (in the event of a claim). These providers are contractually required to protect your information.
This website uses minimal session cookies for website functionality. We do not use cookies for advertising or cross-site tracking. Standard web server logs may record your IP address and page requests.
Service records including name, phone, address, and job details are retained for a minimum of 3 years for business and insurance purposes, then deleted unless required for ongoing dispute resolution.
Under the California Consumer Privacy Act (CCPA), California residents have the right to: (a) know what personal information we collect about you; (b) request deletion of your personal information; (c) opt out of the sale of your personal information (we do not sell personal information); (d) non-discrimination for exercising these rights. To exercise these rights, contact us at locksmith@locksmithemergency.net or (408) 877-2177.
We do not sell personal information to third parties and have not done so in the preceding 12 months.
We implement reasonable physical, technical, and administrative measures to protect the information we collect from loss, misuse, and unauthorized access. No method of transmission over the internet is 100% secure, and we cannot confirmation absolute security.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last updated. Continued use of our website or services after a change constitutes acceptance of the updated policy.
Privacy questions: locksmith@locksmithemergency.net or (408) 877-2177.